Terms of Service | Chesterfield Sump Pump Repair

Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the Chesterfield Sump Pump Repair website located at chesterfieldsumppumprepair.com (the “Site”) and any services provided through the Site (collectively, the “Services”).

Please read these Terms carefully before using our Site or Services. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Site or Services.

We reserve the right to change or modify these Terms at any time. Any changes will be effective immediately upon posting to the Site with an updated “Last Updated” date. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

Description of Services

Chesterfield Sump Pump Repair provides an online platform connecting homeowners and property owners in Chesterfield, Missouri and surrounding areas with licensed, insured sump pump contractors who provide sump pump repair, replacement, installation, maintenance, and related services (the “Contractor Services”).

Important Distinctions:

We Are a Referral Service: Chesterfield Sump Pump Repair operates as a lead generation and referral service. We connect customers with independent, third-party contractors who perform the actual sump pump work. We do not directly provide sump pump repair, installation, or maintenance services.

Independent Contractors: All sump pump work is performed by independent, licensed contractors who are not our employees, agents, or representatives. These contractors operate their own businesses and are solely responsible for the services they provide.

No Guarantee of Service: While we strive to connect you with qualified, reliable contractors, we do not guarantee that a contractor will be available, that services will be performed to your satisfaction, or that contractors will meet any specific standards beyond basic licensing and insurance requirements.

Use of the Site

Eligibility:

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using the Site, you represent and warrant that you meet these requirements.

Permitted Use:

You may use our Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Site in any way that violates any applicable federal, state, local, or international law or regulation
Impersonate or attempt to impersonate Chesterfield Sump Pump Repair, our employees, another user, or any other person or entity
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site
Use the Site to transmit any advertising or promotional material without our prior written consent
Use any robot, spider, or other automatic device to access the Site for any purpose
Introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material
Attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks
Interfere with or disrupt the Site or servers or networks connected to the Site
Use the Site to harass, abuse, or harm another person
Submit false, misleading, or fraudulent information

Contact and Service Requests

Submitting Information:

When you contact us through our Site (via phone, text, email, or contact form), you authorize us to:

Contact you at the phone number and email address you provide
Share your contact information and service request details with licensed contractors
Follow up regarding your service request
Send service-related communications

Accuracy of Information:

You agree to provide accurate, current, and complete information when contacting us. You are responsible for ensuring your contact information is correct. We are not responsible for failed communications due to incorrect contact information you provide.

No Guarantee of Response:

While we strive to respond to all inquiries promptly, we do not guarantee:

A response within any specific timeframe
That a contractor will be available
That services can be provided on your desired date or time
Any specific outcome or result

Text Message Consent:

By providing your phone number, you consent to receive text messages from us and our contractor partners regarding your service request. Standard message and data rates may apply. You may opt out at any time by replying “STOP” to any text message.

Contractor Relationships

Independent Contractors:

All sump pump services are performed by independent contractors who are not our employees, agents, or representatives. Each contractor:

Operates their own independent business
Sets their own pricing and terms
Maintains their own licensing and insurance
Is solely responsible for the quality and safety of their work
Makes their own decisions about which jobs to accept

No Employment Relationship:

We do not employ any technicians or contractors. We do not control, direct, or supervise contractors’ work. Contractors are not authorized to make representations or commitments on our behalf.

Contractor Selection:

We use reasonable efforts to work with licensed and insured contractors, but we do not:

Conduct comprehensive background checks
Verify contractors’ qualifications beyond basic licensing and insurance
Monitor ongoing contractor performance in detail
Guarantee contractor quality, reliability, or professionalism

Your Responsibility:

You are responsible for:

Verifying contractor credentials before allowing them to perform work
Negotiating price, scope of work, and terms directly with the contractor
Ensuring you understand what work will be performed before it begins
Inspecting completed work before making final payment
Resolving any disputes directly with the contractor

Pricing and Payment

No Direct Fees:

We do not charge you any fees for using our Site or connecting you with contractors. Our services to homeowners are provided free of charge.

Contractor Pricing:

All pricing for actual sump pump services is determined by the independent contractor, not by us. Contractors set their own prices, payment terms, and policies.

Payment to Contractors:

You will pay contractors directly for their services. We do not process payments, hold funds, or handle financial transactions between you and contractors.

Price Estimates:

Any price ranges or estimates shown on our Site are for general informational purposes only and are not binding quotes. Actual pricing will be provided by the contractor after they assess your specific situation.

No Refunds:

Since we do not charge fees or process payments, we do not provide refunds. Any payment or refund issues must be resolved directly with the contractor who performed the work.

Disclaimers

AS IS” BASIS:

OUR SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

NO WARRANTY:

WE DO NOT WARRANT THAT:

The Site will function uninterrupted, securely, or be available at any particular time or location
Any errors or defects will be corrected
The Site is free of viruses or other harmful components
The results of using the Site will meet your requirements
Contractors will be available, qualified, or provide satisfactory services

CONTRACTOR SERVICES:

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING:

The quality, safety, or legality of services provided by contractors
The qualifications, licensing, or insurance status of contractors
The truth or accuracy of contractor listings, profiles, or information
Whether contractors will complete work as promised
The outcome or results of any contractor services

THIRD-PARTY CONTENT:

We are not responsible for any third-party content, websites, or services linked from our Site or provided by contractors.

Limitation of Liability

MAXIMUM LIABILITY:

TO THE FULLEST EXTENT PERMITTED BY LAW, CHESTERFIELD SUMP PUMP REPAIR, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to or use of (or inability to access or use) the Site or Services
Any conduct or content of any third party on the Site
Any contractor services or failure to provide services
Unauthorized access, use, or alteration of your transmissions or content
Any other matter relating to the Site or Services

CAP ON LIABILITY:

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100.00).

PROPERTY DAMAGE:

WE ARE NOT LIABLE FOR ANY DAMAGE TO YOUR PROPERTY, INCLUDING BUT NOT LIMITED TO:

Damage caused by contractor work or errors
Water damage from sump pump failure
Damage during repair or installation
Any consequential damages from service delays

STATE LAWS:

Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such states, our liability will be limited to the greatest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Chesterfield Sump Pump Repair, its owners, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

Your use of the Site or Services
Your violation of these Terms
Your violation of any rights of another person or entity
Any services provided by contractors you connect with through our Site
Any disputes between you and contractors
Any false, misleading, or fraudulent information you provide

This indemnification obligation will survive termination of these Terms and your use of the Site.

Dispute Resolution with Contractors

Direct Resolution:

Any disputes regarding contractor services, pricing, quality of work, or payment must be resolved directly between you and the contractor. We are not a party to these disputes and cannot mediate, arbitrate, or resolve them.

No Involvement:

We will not:

Intervene in disputes between you and contractors
Provide legal advice or representation
Determine who is right or wrong in a dispute
Force contractors to provide refunds or redo work
Take sides in any disagreement

Your Remedies:

If you have a dispute with a contractor, your remedies may include:

Negotiating directly with the contractor
Filing a complaint with the Better Business Bureau
Filing a complaint with the Missouri Division of Professional Registration
Contacting your local consumer protection agency
Pursuing legal action in small claims court or other appropriate venues

Intellectual Property

Our Content:

All content on the Site, including text, graphics, logos, images, and software, is the property of Chesterfield Sump Pump Repair or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

Limited License:

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not:

Reproduce, distribute, modify, create derivative works of, publicly display, or perform any content from the Site
Use any content for commercial purposes without our express written permission
Remove any copyright, trademark, or other proprietary notices from the Site
Access or use the Site for any competitive purposes

Trademarks:

“Chesterfield Sump Pump Repair” and any related logos or marks are our trademarks. You may not use these marks without our prior written permission.

User Content

Content You Provide:

When you submit information through the Site (contact forms, reviews, etc.), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content for our business purposes.

Content Standards:

Any content you submit must:

Be accurate and not misleading
Comply with all applicable laws
Not infringe any third party’s rights
Not contain offensive, defamatory, or inappropriate material
Not contain viruses or malicious code

No Obligation:

We have no obligation to monitor user content, but we reserve the right to remove any content that violates these Terms or that we find objectionable for any reason.

Links to Third-Party Websites

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any third-party content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

By You:

You may stop using the Site at any time without notice.

By Us:

We reserve the right to suspend or terminate your access to the Site at any time, with or without cause, and with or without notice. We may also discontinue the Site or any part thereof at any time.

Grounds for termination may include:

Violation of these Terms
Fraudulent or illegal activity
Providing false information
Abuse or harassment of our staff or contractors
Any other reason we deem appropriate in our sole discretion

Effect of Termination:

Upon termination, your right to use the Site will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Geographic Restrictions

Service Area:

Our Services are intended for users located in Chesterfield, Missouri and surrounding St. Louis County areas. We make no representation that the Site or Services are appropriate or available for use in other locations.

Access from Other Locations:

If you access the Site from outside our service area, you do so at your own risk and are responsible for compliance with local laws.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in St. Louis County, Missouri, and you irrevocably consent to personal jurisdiction and venue in such courts.

Arbitration Agreement

Binding Arbitration:

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in St. Louis County, Missouri before one arbitrator.

The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. Judgment on the arbitration award may be entered in any court having jurisdiction.

Exceptions:

Either party may seek injunctive relief in court to prevent infringement of intellectual property rights or to address a threat of irreparable harm.

Class Action Waiver:

YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND US INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW, YOU AGREE THAT:

No arbitration or proceeding shall be joined with any other
No class arbitration or class action may be maintained
There is no right or authority for any dispute to be arbitrated on a class-action basis or in a representative capacity

Small Claims Court:

Either party may bring a claim in small claims court instead of arbitration if the claim qualifies for small claims court.

Opt-Out:

You may opt out of this arbitration agreement within 30 days of first using the Site by sending written notice to the address below. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

Miscellaneous

Entire Agreement:

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chesterfield Sump Pump Repair regarding use of the Site and Services.

Waiver:

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

Severability:

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable.

Assignment:

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

No Third-Party Beneficiaries:

These Terms do not and are not intended to confer any rights or remedies upon any person other than you and us.

Headings:

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Notice to California Residents:

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: If you have a question or complaint regarding the Site, please contact us at the address below. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210.

Contact Information

If you have any questions about these Terms, please contact us:

Chesterfield Sump Pump Repair

Email: legal@chesterfieldsumppumprepair.com
Phone: (314) 123-4567
Mailing Address:
1123 Locust St.,
St. Louis, MO 63101

For Legal Notices:
Send all legal notices to the mailing address above, marked “Attention: Legal Department.”

We will respond to inquiries within 10 business days.

Acknowledgment

BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.