Privacy Policy

Introduction

Welcome to Chesterfield Sump Pump Repair (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chesterfieldsumppumprepair.com (the “Site”) or contact us for sump pump services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information You Provide to Us:

When you contact us through our website, phone, text message, or email, we may collect personal information that you voluntarily provide, including but not limited to:

  • Your name
  • Phone number
  • Email address
  • Street address, city, state, and ZIP code
  • Description of your sump pump problem or service needs
  • Any other information you choose to provide in contact forms or communications

Automatically Collected Information:

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

  • Your IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed on our Site
  • Date and time of your visit
  • Time spent on pages
  • Links clicked

This information is collected through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services:

  • To respond to your inquiries about sump pump services
  • To schedule service appointments
  • To provide sump pump repair, replacement, installation, or maintenance services
  • To communicate with you about your service requests
  • To send service confirmations and updates

To Improve Our Services:

  • To understand how visitors use our Site
  • To improve our website functionality and user experience
  • To develop new services and features
  • To conduct research and analysis

For Business Operations:

  • To maintain records of our business transactions
  • To comply with legal obligations
  • To enforce our terms and conditions
  • To protect our rights and property

For Marketing (with your consent):

  • To send you information about our services
  • To provide seasonal maintenance reminders
  • To share special offers or promotions
  • To send educational content about sump pump maintenance

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

How We Share Your Information

We may share your information in the following circumstances:

With Service Providers:

We may share your contact information and service details with licensed, insured sump pump contractors who perform the actual service work. These contractors are required to maintain the confidentiality of your information and use it only to provide the requested services.

With Third-Party Service Providers:

We may share information with third-party vendors who provide services on our behalf, including:

  • Website hosting providers
  • Analytics services (such as Google Analytics)
  • Call tracking services
  • Email service providers
  • Payment processors

These service providers are obligated to protect your information and use it only for the purposes we specify.

For Legal Reasons:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement). We may also disclose information to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the safety of our users or the public
  • Protect against legal liability

Business Transfers:

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

With Your Consent:

We may share your information for any other purpose with your explicit consent.

Cookies and Tracking Technologies

What Are Cookies:

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to website owners.

How We Use Cookies:

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our Site
  • Improve Site functionality
  • Analyze Site traffic and usage patterns
  • Track the effectiveness of our marketing

Types of Cookies We Use:

  • Essential Cookies: Necessary for the Site to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
  • Functionality Cookies: Remember your preferences and choices
  • Advertising Cookies: May be used to deliver relevant advertisements

Your Cookie Choices:

Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored on your device
  • Delete cookies
  • Block all cookies
  • Block third-party cookies
  • Clear all cookies when you close your browser

Please note that if you disable cookies, some features of our Site may not function properly.

Google Analytics:

We use Google Analytics to analyze Site usage. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to visiting our Site. We use this information to improve our Site and services.

Google Analytics collects only the IP address assigned to you on the date you visit the Site, not your name or other identifying information. We do not combine information collected through Google Analytics with personally identifiable information.

For more information about how Google uses data, visit www.google.com/policies/privacy/partners/. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

Third-Party Links

Our Site may contain links to third-party websites, services, or resources that are not operated or controlled by us. This Privacy Policy does not apply to these third-party sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We implement reasonable physical, electronic, and administrative security measures designed to protect your information from unauthorized access, use, alteration, and disclosure.

Security measures include:

  • Secure server hosting
  • SSL/TLS encryption for data transmission
  • Regular security assessments
  • Limited access to personal information
  • Secure storage of business records

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You provide information at your own risk.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain contact information and service records for:

  • Active customer information: Duration of business relationship
  • Service records: 7 years (for business and legal purposes)
  • Marketing information: Until you opt out or 3 years of inactivity
  • Website analytics data: 26 months (Google Analytics default)

After the retention period expires, we will securely delete or anonymize your information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.

Opt-Out: You have the right to opt out of marketing communications at any time.

Do Not Sell: We do not sell your personal information to third parties.

To Exercise Your Rights:

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to know what personal information we collect, use, disclose, and sell.

Right to Delete: You have the right to request deletion of your personal information.

Right to Opt-Out: You have the right to opt out of the sale of your personal information. (Note: We do not sell personal information.)

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Categories of Information We Collect:

  • Identifiers (name, address, phone, email, IP address)
  • Customer records (service history)
  • Internet activity (website usage)
  • Geolocation data (city, state, ZIP code)

Sources of Information:

  • Directly from you (contact forms, phone calls)
  • Automatically from your device (cookies, analytics)

Business Purposes for Collection:

  • Providing sump pump services
  • Improving our website and services
  • Marketing and communications
  • Legal compliance

To exercise your California privacy rights, contact us using the information provided in the “Your Privacy Rights” section above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the “Last Updated” date at the top of this policy
  • Sending an email notification (if we have your email address)

We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Chesterfield Sump Pump Repair

Email: privacy@chesterfieldsumppumprepair.com
Phone: (314) 123-4567
Mailing Address:
1123 Locust St.,
St. Louis, MO 63101

Business Hours:
Monday – Sunday: 24/7 for emergency service
Office hours: Monday – Friday, 8:00 AM – 6:00 PM

We will respond to your inquiry within 5 business days.

Consent

By using our Site or contacting us for services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Site or services.

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.